Tenant FAQs

You can apply for a rental property through our online portal. Simply select the property you're interested in, fill out the application form with your personal information, and submit the required documentation (e.g., ID, proof of income, rental history). We’ll review your application and notify you of next steps.

To rent a property, you typically need to meet the following requirements:

• A stable income (usually 2.5 to 3 times the rent amount).
• A good rental history with positive references.
• A satisfactory credit check and background screening.
• A security deposit (typically equal to one month's rent).

Our team will guide you through the process to ensure you meet all necessary qualifications.

We offer several convenient payment options, including online payments through our tenant portal, checks, and automatic bank transfers. You’ll receive detailed instructions on how to set up your preferred payment method.

If you're unable to pay rent on time, please notify us as soon as possible to discuss your situation. We may be able to offer a payment plan or other assistance depending on the circumstances. Late fees may apply according to your lease agreement if payment is not made by the due date.

Pet policies vary by property. Some properties may allow pets with an additional pet deposit or monthly fee, while others may have restrictions on certain types or sizes of pets. Please check the listing or contact us for the specific pet policy for the property you're interested in.

You can submit a maintenance request through our online tenant portal or by contacting our office directly. We address non-emergency maintenance within a reasonable time frame and respond to urgent issues (like plumbing or heating problems) as quickly as possible, 24/7.

Any modifications or improvements to the property (such as painting, installing shelves, etc.) must be approved in writing by the property management company. Unauthorized changes may result in penalties or issues when your lease ends.

As your lease term nears its end, we’ll reach out to discuss renewal options. If you wish to stay in the property, we’ll send you a lease renewal offer with any updated terms. You can choose to sign a new lease or let us know if you plan to move out.

If you need to break your lease, please notify us as soon as possible. There may be penalties associated with breaking the lease early, depending on your contract. We’ll work with you to explore options such as subletting or finding a replacement tenant to minimize the impact.

To ensure the full return of your security deposit, the property must be in good condition when you move out, with no damage beyond normal wear and tear. We recommend scheduling a move-out inspection, cleaning the property thoroughly, and addressing any minor repairs. You’ll receive your deposit back, minus any deductions for damages, within the time frame specified in your lease agreement.

Monday - Thursday: 9AM - 5PM
Friday: 9AM - 4PM

If you have a complaint or need to escalate an issue, we encourage you to contact us as soon as possible so we can address your concerns promptly. For issues that require immediate attention or escalation, please email us directly at complaints@wilshireprop.com. Our team will review your situation and respond quickly to resolve any problems. We are committed to providing a positive living experience and will work to resolve any concerns you may have efficiently.